Following up to our previous article on Yelp Reputation Management for Dealers, we are going to look into what it means to truly manage your online review and reputation for your business. Many sites claim this and that, plus how they are better than the next guy. This is basic marketing 101, have a shiny widget that attracts new customers. Once you jump ship (if you have a current team managing your online reviews and reputation), do you get what you are expecting? Have you fallen for the marketing trick? All of the management companies, including MXS, are in the business for profit. So, if we are all in business alike, what sets us apart? This is where MXS Solutions is different from your run-of-the-mill online reputation management businesses. We here at MXS basically live on your reputation and review sites. Our team of reputation management professionals, in most cases, will see and respond to reviews, whether bad or good, before your Internet Director even knows your business received a review.
Auto Dealer Review and Reputation Management: Why?
Does your auto dealerships staff a dedicated individual that has the know-how of the reputation and social media world to navigate reviews that customers (or just random people) have left for your business? Are they responding to these reviews, even with a "Thank you" for positive reviews? Are they trying to follow up with customers that have posted bad reviews? MXS Solutions has filled this role for auto dealerships quite a bit for years and is very efficient. We essentially are protecting the auto dealership's brand and reputation online so they can concentrate on selling vehicles and not worrying about Customer Z who had a bad experience one day. Embracing that the Internet and online opinions matter, the better suited your business will be to thrive on the Internet.
Ready for Online Reputation Management?
If you are ready for online review management for your auto dealership, or just have more questions about what MXS Solutions can do for your business, contact us today! Let MXS take the driver's seat for managing your online reputations and keep your business looking polished so you can keep attracting customers.
If you have been in business for the past few years, you have heard of Yelp. Yelp.com is a online review site for almost every industry for rating them. Previously, organizations like Better Business Bureau and others existed as a quality-gauging 3rd party that made consumers want to trust the business that had a rating that much more. Yelp was found in 2004 to help people originally find local businesses like mechanics, dentists and hair stylists. Since then, they have expanded to many different industries.
Yelp Management for Dealerships
You're probably thinking, I've got a Yelp.com account for my dealership and I manage it. Our question would be, do you reply to new and old reviews? Do you reply to ALL of them? If a review breaks the the rules on guidelines, do you flag it for removal? MXS Solutions manages Yelp.com accounts, along with other reputation management accounts, to monitor the good and bad reviews, notify the dealership when a bad review comes through for more information, and replies to the good reviews letting the review poster know the dealership thanks them for their positive review.
Social Media Sharing of Yelp Reviews
Did you know that you can share your Yelp dealership review on social media platforms like Facebook, Twitter or you can have it emailed? MXS Solutions also offers social media management for dealers, so we can help you. Sharing your dealership reviews to the social media platforms lets you get more activity on our Yelp listing. This is a great way to share positive reviews and stories with those that follow your business page on Facebook or your Twitter account. The best part is that when they re-tweet or share your post, it continues to bring traffic back to your Yelp listing.