Engage: Coupons and Specials
When customers tend to have a negative experience, then simply do not return to the same place of business. Most of the time, the experience of the customer is reliant on the staff of the dealership. This experience starts with the first greeting of a salesperson to finance and then ultimately, the service department. Customers tend to like the feeling of getting something exclusive. What better way to do this than with a special promotion?
Printed coupons of dealer specials that you can hand a customer are great tools, especially when they encourage to give feedback, whether good or bad. MXS Solutions content creation experts work with the dealership to figure out what a good special to offer would be, setup a reputation site to run with the coupon card and special, and then put them all together.